Refund Policy

This Refund Policy explains when refunds or replacements may be offered for wholesale stationery orders placed with FEATHER SARL.

1. General

FEATHER SARL supplies stationery products on a wholesale basis to business customers. Orders are usually final once confirmed and paid. Refunds are only provided in the limited cases described below.

2. Order changes & cancellations

You may request a change or cancellation before your order has been dispatched. Once goods have left our warehouse, we generally cannot cancel the order or offer a refund, except where products are damaged or incorrect.

3. Damaged, defective or incorrect items

Please inspect your delivery on arrival. If you receive damaged, defective or incorrect items, contact us within 7 calendar days of delivery with:

• your order number and company name;
• a short description of the issue;
• photos of the goods and packaging, where possible.

After reviewing your request, we may offer a replacement, a credit note or a partial/full refund, and we may ask you to return the affected items. When the issue is our fault, we will cover reasonable return shipping costs agreed in advance.

4. Non-returnable items

We cannot usually accept returns or provide refunds for:

• products that have been used or partially used;
• customised or specially ordered items;
• goods not kept in their original condition and packaging (unless damaged in transit);
• normal wear and tear or damage caused by improper storage or handling.

5. How to contact us

To report an issue or request a refund related to your order, please contact us at contact@feathersarl.com and include your order number and company details. We will review your request and respond with the next steps.

This Refund Policy does not limit any mandatory rights you may have under applicable law.